At Madeira Park Veterinary Hospital, our staff is the heart of our hospital. We value the relationships we have with our clients and the trusted relationship that allows us to take extra special, loving care of your pets. Before you come to our hospital, you can learn more about our staff.
Dr. Rick Smalley, DVM
Rick grew up in West Vancouver and Edmonton, and attended the University of Alberta for his pre-veterinary years. He was accepted into the Western College of Veterinary Medicine after two years at U of A and graduated with his DVM in 1972.
After graduation, he practiced for three years in Burnaby before moving back to Edmonton where he opened Westbrook Veterinary Clinic which became a busy three-man practice. After nineteen years of practice in Edmonton, Rick and his wife fulfilled a dream by selling their respective businesses and moving to Pender Harbour.
A couple of years of being established in the community followed by some part-time veterinary work on the coast and it became evident that although Pender Harbour was a very small community, it could use a fulltime resident veterinarian. Madeira Park Veterinary Hospital was established in 2003 and the communities support has been remarkable.
Dr. Jackie Ordronneau, DVM
Originally from California, Jackie moved to Seattle in 1967 to obtain a bachelor’s degree in chemistry from Seattle University. After working in a lab for 7 years, she decided to pursue veterinary medicine, graduating from Washington State University in 1983 with a DVM. She subsequently became a partner at Northeast Veterinary Hospital, a large Seattle practice.
When not in the office, she spends time with her dog Rona & her rat Frank, organizes community events through the Living Heritage Society such as April Tools & Pender Harbour Days, and attempts to grow vegetables in her garden.
Samantha Haines, RVT
Samantha Haines is a Registered Veterinary Technologist (RVT). She received her diploma in Animal Health Technology in 2006 from the Northern Alberta Institute of Technology (NAIT) Fairview Campus. RVTs are critical in clinical practice to provide assistance, knowledge, and quality patient care to your pets. Samantha has a specific interest in anesthesia, dentistry, and pain management. She started working at Madeira Park Veterinary Hospital in 2016 and has been an integral part ever since.
Samantha grew up in Nelson B.C. with a passion for animals. She has worked in the interior of BC, but the majority of her career has been spent on the Sunshine Coast. Outside of work, Samantha has two young children, a cat, and a Belgian Malinois mix named Stella. She is a School Board Trustee and a Photographer. She enjoys spending time outdoors with her family and her camera.
Aurelia, Veterinary Assistant
Aurelia always wanted to work with animals. She graduated from university with a double Master Degree in Psychology and in Ethology (Scientific Study of Animal Behaviour) in 1997. Aurelia specialized in Canine behaviour and then dog training. She also started her own training at the Ecole de Chiens Guides d’Aveugles (school for Guide Dogs for the Blind) in Paris. She has been working as a dog behaviourist and trainer ever since.
She fell in love with Vancouver in 1996 while spending 9 months there studying English. Later she returned to France knowing that Vancouver would be her home one day! It took her almost 10 years before she found the opportunity to immigrate to Canada. She spent 2 years in Montreal working as an Animal Assisted Therapist at Zootherapie Quebec. Then, Aurelia decided it was time to move to Vancouver and ended up on the beautiful Sunshine Coast, where she met her husband, Andrew, and Dr. Smalley.
Carley Whitehead: Veterinary Assistant/Receptionist
Carley has lived in beautiful Pender Harbour since early 2007. She moved here with her family from Bancroft, Ontario, where her love for animals all began. She was raised on two farms with her grandparents while her mom and dad were working to support the family. There she grew her passion and respect for nature, and dreamed of working with animals. When she and her family moved to the coast, she instantly fell in love with the area, and couldn’t imagine living anywhere else.
Carley began working at Madeira Park Veterinary Hospital as a Veterinary Assistant in the beginning of January, 2019. She has been trained on-site with hands-on experience and plans to go to school to become a Registered Veterinary Technician.
When Carley is not at the hospital, she spends every possible moment with her dog Sam, hiking the trails, swimming at the beaches, and boating to new islands to explore. When she gets home, she spends the evenings with her partner Cameron and cuddling with her spoiled cat, Hobbes.
Andrea, Office Manager/Receptionist
Brought up in Vancouver in a family of boaters, Andrea spent many summers in and around Pender Harbour. After 13 years spent on BC’s wild and remote Central Coast, she moved with her family to the much larger community of Garden Bay.
Andrea has been with Madeira Park Veterinary Hospital since the fall of 2009. Her love of animals drew her to the position, but it is the amazing staff and wonderful clients she works with every day that has kept her here (not to mention all the neat stuff she’s been learning along the way).
When not at the hospital, Andrea enjoys the multitude of outdoor activities that the Sunshine Coast has to offer with her 2 sons and her Golden Retriever Rufus.
Amber, Veterinary Assistant/Receptionist
Amber was born and raised here on the Sunshine Coast until she was 6 when her family moved away and spent 10 years in Trail, BC. The summer of 2006 she moved back home to Madeira Park, where she graduated from PHSS in 2009. Ever since Amber was little she grew up having cats, dogs, and even fish as pets; currently, she has her own fur baby, Pepper, who is a 4-year-old Shih Tzu.
At a very young age, Amber had a passion for working with animals. When she saw the opening come up for the weekend position at the clinic, she got an opportunity to work with Dr. Smalley. Amber joined the team at Madeira Park Veterinary Hospital in June 2016.
Rufus & Holly
“I'm Rufus, the handsome red - head, and this is Holly, my curly-haired cohort. Together we are the meat and potatoes of this joint, the peanut butter, and jelly to their bread. We have many jobs around here, but the most important one is comedic and therapeutic relief for both our staff and patients. We are paid in cookies, so please feel free to stop by and give us one!”